Warranty

All rugs and kilims bought from Klasik Hali showrooms are guaranteed for 5 years. No warranty certificate is needed and issued but a proof of purchase is required. All rugs and kilims carry this warranty 5 years from the date of purchase in our company records.

This warranty is only valid if proper carpet care and cleaning guidelines are followed.

Our recommendations as Klasik Hali
- Sweep your carpets on average 3-4 times a week.
- In certain intervals, carpets can be cleaned with a rug cleaning shampoo (KOSLA in Turkey) according to the directions on the cleaning product.
- Do not forget that your rug is made of only wool and protect your carpet from warm or hot water.
- Those carpets with warm or hot water spilled on them are not covered under warranty.

Return and Refund

All rugs and kilims can be returned for a full refund in 3 business days from the date of purchase. The returned rugs should be free of dirt and stain. Such rugs could not be taken back.

 

Klasik Hali A.S.